FlowRunner vs Einstein Activity Capture
FlowRunner runs your Salesforce Screen Flows directly inside Outlook — your team executes business logic without context-switching. Einstein Activity Capture syncs emails, calendars, and contacts to Salesforce in the background. Different jobs: one runs your processes, one captures your data. Most teams that buy FlowRunner already have EAC running, and the two coexist on the same inbox without conflict.
Different problems, different solutions.
Einstein Activity Capture (EAC) automatically syncs emails and calendar events to Salesforce. FlowRunner lets reps execute business processes (Screen Flows) from their inbox. They solve different problems and work great together.
What each tool does.
Capability by capability — where each product is built to win.
| Capability | FlowRunner | Einstein Activity Capture |
|---|---|---|
| Screen Flow execution | Run any Screen Flow | Not supported |
| Automatic email sync | Manual via flows | Automatic |
| Calendar event sync | Not supported | Automatic |
| Custom business logic | Any Screen Flow logic | Pre-defined sync rules |
| User interaction required | Yes (user runs flows) | No (background sync) |
| Validation rules | Runs your flows | Not applicable |
| Record creation/updates | Via Screen Flow logic | Email/Event activities only |
| Outlook support | ||
| Gmail support | Chrome Extension | |
| Pricing | €12/user/mo + €50/org/mo | Included with Sales/Service Cloud |
| Setup complexity | 5–10 minutes | Admin config + user connection |
| Primary use case | Execute business processes | Automatic activity capture |
Two jobs, two tools.
FlowRunner handles
- Running qualification flows when replying to leads
- Creating opportunities with validation rules
- Logging cases with required custom fields
- Updating records with team-specific processes
EAC handles
- Automatically syncing all emails to Salesforce
- Syncing calendar events and meetings
- Matching emails to contacts and leads
- Building complete activity timelines
The ideal setup
Use Einstein Activity Capture to automatically sync all email and calendar activity to Salesforce in the background. Use FlowRunner when reps need to execute specific business processes: qualifying leads, creating opportunities, or updating records with your team's custom logic.
EAC ensures nothing falls through the cracks. FlowRunner ensures your processes are followed correctly. Together, you get complete activity capture and business process enforcement.
Frequently asked questions.
Do I need both FlowRunner and Einstein Activity Capture?
Does FlowRunner replace Einstein Activity Capture?
Can I use FlowRunner without Einstein Activity Capture?
Add Screen Flow execution to your inbox.
Works great with Einstein Activity Capture. Try it free for 14 days.