FlowRunner vs Einstein Activity Capture
They complement each other. Here's how.
Different Problems, Different Solutions
Einstein Activity Capture (EAC) automatically syncs emails and calendar events to Salesforce. FlowRunner lets reps execute business processes (Screen Flows) from their inbox. They solve different problems and work great together.
What Each Tool Does
| Capability | FlowRunner | Einstein Activity Capture |
|---|---|---|
| Screen Flow execution | Run any Screen Flow | Not supported |
| Automatic email sync | Manual via flows | Automatic |
| Calendar event sync | Not supported | Automatic |
| Custom business logic | Any Screen Flow logic | Pre-defined sync rules |
| User interaction required | Yes (user runs flows) | No (background sync) |
| Validation rules | Runs your flows | Not applicable |
| Record creation/updates | Via Screen Flow logic | Email/Event activities only |
| Outlook support | ||
| Gmail support | Chrome Extension | |
| Pricing | €6/user/mo + €50/org/mo | Included with Sales/Service Cloud |
| Setup complexity | 5-10 minutes | Admin config + user connection |
| Primary use case | Execute business processes | Automatic activity capture |
Better Together
FlowRunner Handles
- Running qualification flows when replying to leads
- Creating opportunities with validation rules
- Logging cases with required custom fields
- Updating records with team-specific processes
EAC Handles
- Automatically syncing all emails to Salesforce
- Syncing calendar events and meetings
- Matching emails to contacts and leads
- Building complete activity timelines
The Ideal Setup
Use Einstein Activity Capture to automatically sync all email and calendar activity to Salesforce in the background. Use FlowRunner when reps need to execute specific business processes — qualifying leads, creating opportunities, or updating records with your team's custom logic.
EAC ensures nothing falls through the cracks. FlowRunner ensures your processes are followed correctly. Together, you get complete activity capture and business process enforcement.
Frequently Asked Questions
Do I need both FlowRunner and Einstein Activity Capture?
It depends on your needs. If you want automatic email and calendar sync plus the ability to run Screen Flows from your inbox, use both. If you only need one or the other, choose accordingly.
Does FlowRunner replace Einstein Activity Capture?
No. They serve different purposes. Einstein Activity Capture automatically syncs emails and calendar events to Salesforce. FlowRunner lets you run Screen Flows from your inbox. They complement each other.
Can I use FlowRunner without Einstein Activity Capture?
Yes. FlowRunner works independently. You can log activities manually through Screen Flows, or use Einstein Activity Capture for automatic sync.
Add Screen Flow Execution to Your Inbox
Works great with Einstein Activity Capture. Try it free for 14 days.