Terms of Service

Definitions

1. Acceptance of Terms

1.1 Please read these Terms of Service ("Terms") carefully before using the FlowRunner Outlook Add-in. Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms.

1.2 These Terms apply to all visitors, users, and others who access or use the Service, whether as a free trial user, beta participant, or paid subscriber.

1.3 By installing, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy (available at flow-runner.com/privacy). If you disagree with any part of these Terms, you must not access or use the Service.

2. Description of Service

2.1 FlowRunner is a Microsoft Outlook Add-in that integrates Salesforce functionality directly within the Outlook user interface. The Service enables authorized users to:

• Execute Salesforce Screen Flows based on email context.
• Access Salesforce data without leaving the Outlook interface.
• Configure and manage multiple Salesforce organization connections.

2.2 To use the Service, you must have:

• A valid Microsoft Office 365 or Outlook account with an active license.
• A valid Salesforce account with appropriate permissions to execute Flows and access API endpoints.
• A stable internet connection to enable communication between the Add-in, our servers, and external APIs (Microsoft and Salesforce).

3. Beta Services and Early Access

3.1 FlowRunner may be designated as a "Beta", "Early Access", or "Preview" version during the initial development and testing phases.

3.2 You acknowledge and agree that Beta versions of the Service:

• May contain bugs, errors, incomplete features, or service interruptions.
• Are provided for testing, evaluation, and feedback purposes.
• May undergo significant changes, including feature additions, removals, or modifications, without prior notice.
• May not have the same level of reliability, performance, or support as the production version.

3.3 Beta Pricing: During the Beta period, the Service is provided free of charge to early adopters. We will provide at least 60 days' advance written notice via email before transitioning to paid subscriptions. You may cancel your account at any time before paid billing begins without any obligation.

3.4 While we strive for stability and reliability, we make no warranties regarding the uptime, availability, or performance of the Service during the Beta period. Use of Beta services is at your own risk.

4. User Accounts and Security

4.1 Account Registration: To use the Service, you must authenticate using your Microsoft Office 365 credentials via Single Sign-On (SSO). By authenticating, you authorize us to access your Microsoft profile information (name, email, tenant ID) as described in our Privacy Policy.

4.2 Salesforce Authorization: You must also authorize the Service to access your Salesforce organization(s) via OAuth 2.0. You are responsible for ensuring that you have the necessary permissions within Salesforce to grant this access.

4.3 Account Security: You are responsible for:

• Safeguarding your Microsoft and Salesforce login credentials.
• Maintaining the security of devices and browsers used to access the Service.
• All activities that occur under your account, whether authorized or unauthorized.
• Notifying us immediately at info@artomation.nl if you suspect any unauthorized access or security breach.

4.4 You agree not to disclose your authentication credentials to any third party or allow others to use your account. We reserve the right to suspend or terminate accounts that show signs of unauthorized access or security compromise.

5. Data Ownership and License

5.1 Your Data Ownership: You retain all ownership rights to your User Data, including:

• All data stored in your Salesforce organization(s).
• Email metadata processed by the Service (sender, recipients, subject lines).
• User preferences and configuration settings.

5.2 Limited License to Process Your Data: By using the Service, you grant Artomation B.V. a limited, non-exclusive, royalty-free license to process, transmit, and store your User Data solely for the purpose of providing the Service to you. This license includes:

• Transmitting API requests to your Salesforce organization on your behalf.
• Storing encrypted OAuth tokens to maintain your authenticated sessions.
• Aggregating anonymized usage statistics to improve the Service (with all personally identifiable information removed).

5.3 Our Intellectual Property: The Service, including all software, source code, user interfaces, designs, documentation, trademarks, and underlying technology, is and remains the exclusive property of Artomation B.V. and its licensors. These Terms do not grant you any ownership rights to the Service.

5.4 Feedback: If you provide feedback, suggestions, or ideas regarding the Service, you grant us a perpetual, irrevocable, worldwide license to use and incorporate such feedback without compensation or attribution.

6. Prohibited Uses

6.1 You agree not to use the Service for any unlawful purpose or in any way that violates these Terms. Specifically, you agree NOT to:

• Reverse Engineer: Decompile, disassemble, reverse engineer, or attempt to derive the source code of the Service.
• Circumvent Security: Bypass, disable, or interfere with security features, authentication mechanisms, or access controls.
• Automated Access: Use bots, scrapers, crawlers, or automated tools to access the Service without our prior written consent.
• Overload Systems: Intentionally overload, crash, or degrade the performance of our servers or infrastructure.
• Unauthorized Access: Access accounts, data, or systems that you do not have permission to access.
• Malicious Code: Upload, transmit, or distribute viruses, malware, or any malicious code through the Service.
• Spam or Abuse: Use the Service to send unsolicited communications, spam, or engage in phishing activities.
• Illegal Activities: Use the Service for fraud, money laundering, terrorism, or any activity prohibited by applicable law.
• Resale or Sub-licensing: Resell, sublicense, lease, or distribute the Service to third parties without our written authorization.
• Competitive Purposes: Use the Service to develop, offer, or market a competing product or service.

7. Third-Party Services and Dependencies

7.1 Microsoft and Salesforce Integration: The Service relies on the availability and proper functioning of Microsoft Office 365 (including Outlook and Microsoft Graph API) and Salesforce APIs.

7.2 We are not responsible for any interruption, degradation, or unavailability of the Service caused by:

• Downtime, outages, or performance issues with Microsoft or Salesforce servers.
• Changes, deprecations, or breaking updates to Microsoft or Salesforce APIs.
• Revocation of your access by your organization's Microsoft or Salesforce administrator.
• API rate limits, throttling, or usage restrictions imposed by Microsoft or Salesforce.

7.3 Your use of Microsoft and Salesforce services is subject to their respective terms of service and privacy policies. We are not liable for any actions, omissions, or policies of these third-party providers.

8. Subscriptions, Billing, and Payment

8.1 Subscription Plans: Following the Beta period, the Service will be billed on a subscription basis ("Subscription"). Subscriptions are available on monthly or annual billing cycles ("Billing Cycle"), as selected during purchase.

8.2 Pricing Structure: Subscription fees are determined based on:

• The number of active User Seats licensed within your organization.
• Optional Add-ons, such as connections to additional Salesforce organizations beyond the base allocation.

8.3 Payment Terms: You agree to pay all applicable fees in advance for each Billing Cycle. Payment is due upon invoice issuance or at the time of subscription renewal. We accept payment via credit card, bank transfer, or other methods as specified during checkout.

8.4 Automatic Renewal: Unless you cancel your Subscription before the end of the current Billing Cycle, your Subscription will automatically renew for an equivalent period at the then-current pricing. You may cancel renewal at any time through your account management page or by contacting info@artomation.nl.

8.5 Fee Changes: We reserve the right to modify Subscription fees at any time. Any fee change will take effect at the start of the next Billing Cycle following at least 30 days' advance notice. If you do not agree to the fee change, you may cancel your Subscription before the new fees take effect.

8.6 Late Payment: If payment is not received within 15 days of the due date, we reserve the right to suspend access to the Service until payment is received. We may charge interest on overdue amounts at a rate of 1% per month (or the maximum rate permitted by law, whichever is lower).

8.7 Refunds: Except where required by law or explicitly stated otherwise, all Subscription fees are non-refundable. If you cancel mid-cycle, you will retain access to the Service until the end of the current Billing Cycle, but no refund will be issued for the unused portion.

9. Service Level and Availability

9.1 Best Effort Basis: We strive to provide reliable, consistent access to the Service. However, we currently operate on a "best effort" basis and do not guarantee any specific uptime or availability percentage.

9.2 Planned Maintenance: We may perform scheduled maintenance, updates, or infrastructure improvements that temporarily interrupt access to the Service. Where possible, we will provide advance notice of planned downtime.

9.3 No SLA During Beta: During the Beta period, we make no Service Level Agreement (SLA) commitments. A formal SLA may be introduced for paid subscriptions following the conclusion of the Beta program.

10. Termination and Suspension

10.1 Termination by You: You may terminate your account at any time by:

• Accessing the Admin page (/admin) and selecting "Delete Account".
• Contacting us at info@artomation.nl with a termination request.

Upon termination, all your User Data will be permanently deleted immediately as described in our Privacy Policy. This action cannot be undone.

10.2 Termination by Us: We reserve the right to suspend or terminate your access to the Service, with or without notice, if:

• You violate any provision of these Terms.
• You engage in prohibited uses as defined in Section 6.
• You fail to pay applicable fees within the specified timeframe.
• Your use of the Service poses a security risk or legal liability to us or other users.
• We are required to do so by law or regulatory authority.

10.3 Three-Strike Warning Policy: For minor or first-time violations, we may issue warnings before terminating your account:

• First Violation: Written warning via email outlining the issue and required corrective action.
• Second Violation: Temporary suspension of access (7 days) and a final written warning.
• Third Violation: Immediate and permanent termination of your account without refund.

For severe violations (e.g., illegal activities, security breaches, malicious code), we reserve the right to terminate immediately without prior warning.

10.4 Effect of Termination: Upon termination, you must immediately cease all use of the Service. Any outstanding fees owed remain due and payable. Sections of these Terms that by their nature should survive termination (including warranty disclaimers, limitations of liability, indemnification, and governing law) will continue to apply.

11. Warranties and Disclaimers

11.1 "AS IS" and "AS AVAILABLE": The Service is provided on an "AS IS" and "AS AVAILABLE" basis, with all faults and without warranties of any kind.

11.2 Disclaimer of Warranties: To the maximum extent permitted by applicable law, Artomation B.V. expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Warranties that the Service will be uninterrupted, error-free, secure, or free from viruses or harmful components.
• Warranties regarding the accuracy, reliability, or completeness of any content or data provided through the Service.
• Warranties that defects will be corrected or that the Service will meet your specific requirements.

11.3 No Guarantee of Results: We do not warrant that your use of the Service will achieve any particular results, improve productivity, or increase sales or revenue.

11.4 Third-Party Services: We make no warranties regarding the availability, reliability, or performance of third-party services (Microsoft, Salesforce) upon which the Service depends.

12. Limitation of Liability

12.1 Exclusion of Damages: To the maximum extent permitted by applicable law, in no event shall Artomation B.V., its directors, employees, contractors, partners, agents, suppliers, or affiliates be liable for any:

• Indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, use, goodwill, or other intangible losses.
• Damages resulting from unauthorized access to or alteration of your transmissions or data.
• Damages resulting from interruption or cessation of the Service.
• Damages resulting from errors, bugs, viruses, or inaccuracies in the Service.
• Damages resulting from third-party conduct or content.

12.2 Cap on Liability: Our total aggregate liability to you for any and all claims arising out of or relating to these Terms or your use of the Service shall not exceed the total amount you paid us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

12.3 Essential Purpose: The limitations of liability set forth in this Section 12 apply even if any remedy fails of its essential purpose and regardless of the legal theory upon which liability is based (contract, tort, negligence, strict liability, or otherwise).

13. Indemnification

13.1 You agree to indemnify, defend, and hold harmless Artomation B.V., its directors, officers, employees, contractors, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service.
• Your violation of these Terms or any applicable law or regulation.
• Your violation of any third-party rights, including intellectual property rights or privacy rights.
• Any User Data you submit, upload, or process through the Service.
• Any unauthorized access to your account resulting from your failure to safeguard credentials.

14. Export Compliance and Sanctions

14.1 The Service may be subject to export control laws and regulations of the European Union, the Netherlands, the United States, and other jurisdictions.

14.2 You represent and warrant that:

• You are not located in, under the control of, or a national or resident of any country subject to EU or U.S. embargoes or sanctions.
• You are not listed on any EU or U.S. government list of prohibited or restricted parties.
• You will not use the Service in violation of any export control or sanctions laws.

14.3 We reserve the right to suspend or terminate access to the Service if we determine, in our sole discretion, that such access would violate applicable export control or sanctions laws.

15. Force Majeure

15.1 Neither party shall be liable for any failure or delay in performance under these Terms (other than payment obligations) to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, earthquakes, floods, fires, or severe weather.
• War, terrorism, civil unrest, riots, or government actions.
• Pandemics, epidemics, or public health emergencies.
• Labor disputes, strikes, or lockouts.
• Failures or disruptions of internet infrastructure, telecommunications, or utility services.
• Cyberattacks, distributed denial-of-service (DDoS) attacks, or other malicious activities beyond our control.

16. Governing Law and Dispute Resolution

16.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles.

16.2 Jurisdiction: Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands.

16.3 Waiver of Jury Trial: To the extent permitted by law, both parties waive any right to a jury trial in any legal proceeding arising out of or relating to these Terms.

17. General Provisions

17.1 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Artomation B.V. regarding the Service and supersede all prior agreements, understandings, or representations.

17.2 Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

17.3 No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment: You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to any successor or affiliate without restriction.

17.5 Notices: All notices under these Terms shall be sent to the email address associated with your account or to info@artomation.nl.

18. Changes to These Terms

18.1 We reserve the right to modify or replace these Terms at any time at our sole discretion. Material changes will be communicated via:

• Prominent notice within the Add-in interface.
• Email notification to your registered email address.
• Updated "Last Updated" date at the top of this document.

18.2 For material changes, we will provide at least 30 days' advance notice before the new terms take effect.

18.3 Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must terminate your account before the effective date.

19. Contact Information

19.1 If you have any questions, concerns, or disputes regarding these Terms, please contact us:

These Terms of Service were last updated on November 20, 2025 and are effective immediately for all users of the FlowRunner Add-in.