FlowRunner vs Native Salesforce Integration
The native integration gives you a sidebar. FlowRunner gives you the full power of your Screen Flows.
Important: Salesforce for Outlook is Retiring
Salesforce for Outlook is retiring in December 2027. The replacement — the Outlook Integration add-in — provides a sidebar for viewing and logging activities. But it can't run your custom Screen Flows.
Feature Comparison
| Feature | FlowRunner | Native Salesforce |
|---|---|---|
| Screen Flow execution | Full support | Not supported |
| Record sidebar | Focused on flows | |
| Activity logging | Via Screen Flows | Built-in |
| Gmail support | Chrome Extension | Outlook only |
| Outlook support | ||
| Custom business logic | Any Screen Flow | Pre-defined actions |
| Admin flow pinning | Per-team control | |
| Multi-org support | ||
| Deployment | M365 Admin / Chrome Store | Salesforce Setup + user install |
| Setup time | 5-10 minutes | 30-60 minutes |
| Pricing | €6/user/mo + €50/org/mo | Free (included with Salesforce) |
| Validation rules | Runs your flows | Limited |
| Record matching logic | Build your own | Email domain matching |
Migrating from Salesforce for Outlook
With Salesforce for Outlook retiring in December 2027, many teams are evaluating alternatives. Here's what to consider:
What you're losing
The classic Salesforce for Outlook desktop app offered deep integration but was Windows-only and complex to maintain. It's being replaced with a simpler web-based add-in.
What the native replacement offers
The new Outlook Integration add-in provides a sidebar for viewing Salesforce records and logging activities. It's simpler and cross-platform, but cannot run Screen Flows or custom automation.
Where FlowRunner fits
If your team relies on custom Screen Flows for lead routing, opportunity qualification, case creation, or data validation, FlowRunner brings those processes directly into Outlook and Gmail.
Can I use both?
Yes. FlowRunner and the native Salesforce integration serve different purposes. Use the native integration for record viewing and activity logging, and FlowRunner for running your business processes.
Migration tip: Start with FlowRunner in parallel with your existing setup. Test with a pilot team, validate that your flows work as expected, then roll out organization-wide before the December 2027 deadline.
Frequently Asked Questions
What happened to Salesforce for Outlook?
Salesforce for Outlook is retiring in December 2027. Salesforce has replaced it with the Outlook Integration add-in, which provides a sidebar for viewing and logging activities but cannot run Screen Flows.
Can I use FlowRunner alongside the native Salesforce integration?
Yes. FlowRunner and the native Salesforce Outlook Integration serve different purposes and can be used together. Use the native integration for viewing records in a sidebar, and FlowRunner for running Screen Flows.
Does FlowRunner work with Gmail?
Yes. FlowRunner supports both Outlook (via add-in) and Gmail (via Chrome Extension). The native Salesforce integration only supports Outlook.
Run Your Screen Flows from Outlook and Gmail
14-day free trial. No credit card required. Works with your existing flows.